shipping policy

At ZERO PROOF DISTRIBUTION PRIVATE LIMITED, we aim to provide a seamless experience for our customers. Please read our policies below for details about shipping, returns, and refunds.

SHIPPING:

• We ship across South India.
• We strive to deliver all orders within 5–7 working days.

 

RETURNS:

If you are unsatisfied with your purchase, you can request a return within 1 day of receiving the product. Please ensure the following conditions are met for a successful return:

•  Items must be unused and in their original packaging.
• The cap seal must not be tampered with, ensuring the product remains unopened and undamaged.

 

EXCHANGE POLICIES:

We do not offer any exchange on purchased items. All sales are final.

REFUNDS:

 

CUSTOMER SATISFACTION GUARANTEE

 

At ZERO CRAFT, customer satisfaction isn't a policy — it's a promise we build into every step, from crafting to packing to delivery. Every bottle that leaves our hands is handled with the same care we'd want for our own.

 

REPLACEMENTS:

In the rare event that a product arrives damaged or an order is short-supplied, here's how to reach us:

 

• Notify ZERO CRAFT within 24hours of delivery by writing to hello@zerocraft.co.in, quoting your order number and attaching a copy of the invoice
• If the product is damaged, please attach a photo of the damaged box.
• We review every request personally and move quickly — once approved replacement bottles are shipped out right away.

 

CANCELLATIONS & REFUNDS:

 

Once placed, orders cannot be cancelled. Also no refunds will be entertained .